A participant at a digital banking workshop in Venlo’s library expressed frustration over the unavailability of phone support from banks. The workshop, organized by the library and the Dutch Banking Association (NVB), aims to help people struggling with online banking.
The demand for such assistance is growing, as more adults find it challenging to manage tasks like opening accounts or transferring money online. Participants, often over 65 or facing internet accessibility issues, struggle with the digital transition.
The NVB offers online lessons and free workshops in various locations. Anke Jacobs, leading the course in Venlo, highlights that many find digital terms confusing.
The NVB acknowledges these challenges, with Ronald Veld emphasizing the need for accessible support. Banks are exploring ways to improve accessibility, such as reopening offices or hiring additional advisors.
However, the tangible impact of these efforts is yet to be seen, underscoring the broader societal issue of digital inclusion.
Source: NOS